| Samsung mails while sending to Kumar kindly loop respective service center along with ASM this is mandatory |
| Samsung Demo / Complaint registration in the portal to be done immediately after the call or mail, the status to be checked in next 2 hours by respective agent if at all the status is issue resolved through technical advice call those customers and take feedback and close the call in system as well as ticket in fresh desk, for cases which we receive complaint ID to be escalated through mail looping respective service centre along with ASM |
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